Eps 168 – How Rockstar Customer Service Training took off w/ David Brownlee
David Brownlee is a key-note speaker, customer service training expert and best-selling author of Rockstar Service | Rockstar…
How I designed my consultant framework w/ Garry Gormley
Garry Gormley spent 17 years in Contact Centre Operations Management before he started up his customer experience training…
What is mentoring?
What’s all this talk about mentoring? You might recently have been asked to mentor others or to be…
How I transform clients through empathy w/ Sharon Steed
Sharon Steed is an Empathy Consultant. She works with businesses who need to build empathy between their people…
How I help people develop amazing presentations w/ Dave Birss
Today’s guest Dave Birss has written several books on creativity and generating ideas and works with clients like…
How I design new training workshops w/ Jason Durkee
Jason Durkee has been delivering learning and development solutions to clients in Japan for 28 years beginning in…
How I help clients reduce stress and increase resilience w/ Jay Fields
Are you aware of the importance of Emotional Intelligence at work? What about the concept of Embodied Emotional…
What I’ve learned in 3 years of growing my training consultancy w/ Pete Starr
Today we’re talking with Pete Starr, Managing Director of Chilli, a training consultancy based in Manchester in the…
How I’m helping female leaders assert themselves w/ Jodie Salt
Jodie Salt has just written a business book that’s attracting followers into her sales funnel. It’s called ‘Woman…
Why we built Just Work w/ Kim Scott & Trier-Lynn Bryant
Right now many organizations are or should be aware of the harm that can be done when they…
How I Started Lane 4 w/ Olympic Champion Adrian Moorhouse
In this week’s episode, we’re speaking with Adrian Moorehouse, Olympic Swimming Champion, and Talent Development business owner. Adrian…
The business case for inclusive leadership
There’s a lot of talk about the value of having a diverse workforce, and that’s a good thing.…
How I’m helping learning startups w/ Rob Lauber
This week’s guest is McDonalds former Chief Learning Officer Rob Lauber. Over the years, Rob worked his up…
How teaching group fitness helped me be a better facilitator
In the 20 years I was working my way up and through the corporate communication world, I studied,…
Why you need a simple forecast for your business
It’s August and it’s often a quiet month for many training professionals like you and me. Maybe you’re…