Eps 168 – How Rockstar Customer Service Training took off w/ David Brownlee
David Brownlee is a key-note speaker, customer service training expert and best-selling author of Rockstar Service | Rockstar…
What facilitating learning is all about w/ Pepe Nummi
As learning & development professionals, we use the terms facilitation, coaching, and training interchageably. But which is which…
How I’m helping clients communicate internally w/ Rob D Willis
Rob D Willis is relatively new to the world of training & development. For nearly 10 years, Rob…
How I scaled my training business w/ Kevin Eikenberry
Kevin Eikenberry moved from a corporate career at Chevron 28 years ago and started his own leadership training…
How I transitioned from corporate to consulting w/ Joe Houghton
Are you earning income as a consultant, facilitator or trainer or is that something that you’d still like…
How I designed my consultant framework w/ Garry Gormley
Garry Gormley spent 17 years in Contact Centre Operations Management before he started up his customer experience training…
What is mentoring?
What’s all this talk about mentoring? You might recently have been asked to mentor others or to be…
How I transform clients through empathy w/ Sharon Steed
Sharon Steed is an Empathy Consultant. She works with businesses who need to build empathy between their people…
How I help people develop amazing presentations w/ Dave Birss
Today’s guest Dave Birss has written several books on creativity and generating ideas and works with clients like…
How I design new training workshops w/ Jason Durkee
Jason Durkee has been delivering learning and development solutions to clients in Japan for 28 years beginning in…
How I help clients reduce stress and increase resilience w/ Jay Fields
Are you aware of the importance of Emotional Intelligence at work? What about the concept of Embodied Emotional…
What I’ve learned in 3 years of growing my training consultancy w/ Pete Starr
Today we’re talking with Pete Starr, Managing Director of Chilli, a training consultancy based in Manchester in the…
How I’m helping female leaders assert themselves w/ Jodie Salt
Jodie Salt has just written a business book that’s attracting followers into her sales funnel. It’s called ‘Woman…
Why we built Just Work w/ Kim Scott & Trier-Lynn Bryant
Right now many organizations are or should be aware of the harm that can be done when they…